Refund Policy

T Next Pty Ltd, trading as Explovie, offers a 30-day money-back guarantee on Personal and Together digital cards. If you are not satisfied, you may request a full refund within 30 days of your order date, including for a change of mind. Creating, completing, sharing or opening a card does not remove this guarantee.

Our online reseller and Merchant of Record, Paddle.com, processes refunds and handles returns and payment enquiries. Visit paddle.net to request a refund. Provide the email address used at checkout and your order or transaction reference so Paddle can locate the purchase. See also Paddle’s Refund Policy and Buyer Terms.

Once Paddle approves a full refund, the associated card link stops working for the buyer and recipients. Paddle handles the return of funds and any payment-method processing times. A refund request awaiting approval does not itself revoke the card.

If a card fails to work, you were charged incorrectly, or your purchase is otherwise defective, contact Paddle buyer support for help. This policy does not limit mandatory consumer rights or any refund or other remedy available under applicable law, including rights that may extend beyond our 30-day guarantee.